Returns & Refunds

Rella store · Singapore

Return window

You may request a return within 14 days of your order being delivered. Items must be unused, in their original condition, and in the original packaging.

How to start a return

Email hello@rella.im with your order number (it starts with the first 8 characters of your order ID) and a short note about what you'd like to return. We'll reply within 1–2 business days with return instructions.

Refunds

Once we receive and inspect the returned item, we issue your refund to the original payment method. Refunds are processed within 5–10 business days of us receiving the return; how quickly it appears on your statement depends on your bank or card issuer.

Return shipping

For a change-of-mind return, you cover the return postage. If an item arrives faulty, damaged, or incorrect, we cover return shipping and refund you in full (including the original shipping you paid), or send a replacement — your choice. Please report any such issue within 14 days of delivery, with a photo if possible.

Non-returnable items

For hygiene and safety reasons, certain items can't be returned once opened. If that applies to something you ordered, it will be noted on the product page.

Where we ship

Rella store ships within Singapore only. Standard delivery is a flat S$2.99, free for orders over S$50.

Return address

Returns are handled by RELLA PTE. LTD. Please email us first for instructions — don't post an item back before we confirm. Our registered address is 160 Robinson Road, #14-04, Singapore Business Federation Centre, Singapore 068914.

Questions about an order? See Contact us.